| Welcome
to Team items.com THE place for the best values in American Made
stadium seats, cushions and accessories. TEAMitems.com is a servicemark
of NW Pacific Crest Industries, a registered manufacturer in the
State of Washington since 1983.
Nw
Pacific Crest Industries
Box 1926
Lynnwood WA 98046
Phone: 425.776.7576
Fax: 425.776.3412
Email: info@teamitems.com
Offices in Ephrata, Lynnwood and Seattle Washington
All products Made in the USA
Our first customer was Associated
Grocers! Most of our customers have not been as big, but all have
been as important to us. We've had fun providing custom manufactured
products to our customers : Stadium Seats to Annhauser Busch, Canvas
Bags to Nordstroms and Duffles to the Blue Angels Baseball Team.
At Pacific
Crest we are dedicated to delivering
the finest quality products made in Seattle, Ephrata and Lynnwood
Washington. We will give you the level of service that you deserve
in this interconnected world. We will contact you to confirm your
order and advise you your ship date. Your order is not confirmed
until a real live person reviews your order.... automation is good
but we want to make sure we have the color your looking for or we'd
best start making it. We want you to be a repeat customer. Our best
source of new customers has been referrals by our satisfied clients
If you have a problem with your order please contact us directly
at Customer Care
customerservice@teamitems.com.
Please allow
up to 48 hours to process your order. All orders to the continental
USA are shipped by FEDEX ground.
Your cushn
seat will be off to you within 3 - 5 business days. On occasion
we may be out of the color your looking for..... we will let you
know but we always ship within the week. We make them, use them
and sell them in the Pacific Northwest and since we all live here
we absolutely do our best. We must be pretty good at it since we've
been in business since 1983. If you happen to be in the area in
the Fall you can find us at the Evergreen State Fair or the Puyallup
Fair.....
Remember
we guarantee your cushn for all manufacture defects for the usable
life of the product. Break it and we will gladly repair it for free....
well almost free, you'll need to pay to ship it to us.
And since
we want you to be happy with your purchase..... if you decide you
just don't want or need a product and you haven't used the item
within 30 days of purchase then we will be happy to have your return.
Happens next to never, but on the OFF chance you need to return
your product this is what you need to do.
Important: Before returning merchandise
please email us for a return authorization. Items returned without
authorization are subject to a 20% restocking charge.
Nextl you
are responsible for shipping costs to send the product back to NWPCI
at:
NW Pacific
Crest Industries
Attention: Shawna
Box 1926
Lynnwood, Washington 98046
Please include
the following information:
1. The invoice number if you have it.
2. The "Bill To" person's name.
3. Phone number please
4. Email Address
5. And the reason for the return.
Write "Return Authorization
Number" on the outside of the package as well as the return
address.
All return shipping charges must be prepaid. We cannot accept C.O.D.
deliveries.
We recommend using insurance for your return shipment.
Credit will be issued within 20 days of receipt of the returned
merchandise
You also
need to read and note the following prior to returning your product:
Warranties & Guarantees
Our warranties are provided with one purpose in mind: to let you
know without a doubt that your purchase will provide value to you
for a long time to come. If you compare our warranties to those
of any other supplier, we think you'll find that ours offers the
best protection, period. Although our lawyers insist that we use
certain language and make certain exceptions, the fact is that if
you have a legitimate problem anytime, we want to help, and we usually
can. Our reputation is the only thing that keeps us in business!
Enjoy your purchases knowing that they not only perform exceptionally
well, but will continue to do so for a
long, long time!
Standard Product Warranty
(applies to all products unless stated otherwise):
We will repair or replace, at our option, to the original purchase
or, any new part or component which, upon return and inspection,
proves to be defective in materials or workmanship for the specified
warranty period from the original date of purchase. This warranty
does not cover damage caused by normal wear and tear, accidents,
or Acts of God, and cannot be honored if the item has been modified
from its original state or operated in disregard of the instructions
provided. Our liability in all cases is limited to the repair/replacement
of any defective part.
Additional Warranties
30-day Return Privilege and Satisfaction Guarantee: Applies to
all orders from this web site. The refund amount is equal to your
merchandise cost (the amount you paid less our actual shipping
cost), and you must return the merchandise in its original
packaging and condition at your expense. Important: Before returning
merchandise please email us for a return authorization. Items returned
without authorization are subject to a 20% restocking charge. PLEASE
NOTE: This Satisfaction Guarantee does not apply to items returned
in other than original condition or showing signs of use, in which
case returns will be subject to an adjustment of up to 50% of purchase
price. The 30 day return policy does not apply to products which
have been modified to meet your needs.
30-day Best Price Guarantee: If you find a lower price, including
shipping and taxes, for any product manufactured by NW Pacific Crest
Industries ordered from this website within thirty days, just send
us a copy of the offer and we will refund the difference.
ALL REFUNDS are issued through the original method of payment:
You must include a copy of the original purchase receipt clearly
showing the customer information, seller information, items warranted
and purchase date. Be sure to provide a return shipping address,
email address and a daytime phone number.
Upon verification and inspection, the repaired part or an equivalent
replacement will be returned to sender, freight prepaid, for limited
term warranties. A nominal delivery charge (currently $7 per item)
applies to lifetime warranty shipments. No reimbursements will be
made for repairs by customers or third parties, or any other unauthorized
repair or modification. Note that any unauthorized repair or modification
may
invalidate your warranty for any thereby affected parts.
Teamitems.com / Cushn.com / NW Pacific Crest. warranties are termed
a limited warranty to satisfy the requirements of federal legislation.
Each warranty gives you specific legal rights, and you may also
have other rights which vary in each state or province.
Every attempt is made to keep the information in this bulletin
up to date: however, all information contained herein is subject
to change at any time with or without notice.
Best of
wishes for a great season.......... be it leisure on a beach, in
a park or on a boat. At the racetrack (NASCAR approved) or at the
ballfield, soccer field, swimming meet or drill competition. Cushn
Seats will make the day be that much more enjoyable!
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